Support Policy

Included

  • Guiding and answering question regarding theme installation process,
  • Making sure installed theme looks like demo,
  • Resolving issues with theme recommended plugins,
  • Fixing bugs.

Not included

  • Modifying themes beyond their original look,
  • Changing fonts, colors and layout,
  • Providing instructions on how to modify theme,
  • Setting up plugins/apps that have not been included with theme,
  • Setting up shop, pages and content that are not included in demo theme.

Support requirements

Some requests can not be processed without accessing your blog/shop/hosting dashboard directly. You may be asked to provide access to any of the below, including:

  • address of your shop/blog,
  • login/password to your shop/blog dashboard,
  • login/password to your hosting area.

Although your logins and passwords are safe, to keep security at highest possible level I suggest creating temporary account just for support purpose, so you can keep your original login/password isolated.
Please take a look at these articles on:

Client website support

LucaThemes can not provide support to websites that do not own their own copy of LucaThemes theme. If you are a designer/developer who bought a theme and installed in your Client’s website, you are responsible for providing support. If your Client needs direct support from LucaThemes, they need to purchase a license on their own.

Revoked support

On very rare occasions standard support may not be provided, when:

  • problems occured while modifying theme code,
  • third-party plugins are conflicting with theme code,
  • website owner has not purchased theme on their own.

Response time

Although we strive to answer any questions and provide support as quickly as possible, please allow up to 36 hours on business days.

Support is provided on weekends and holidays as well, however response time may be longer.

Real feedback

from my Etsy store!

Luca has been amazing to work with!! He is talented, very patient, understanding, prompt, and helps make sure your site is what you want it to be. Strongly recommend him!!

I purchased this , thinking it would look like the live demo but it didn’t. I contacted him & he stated if I purchase the installation fee , he would make my site look like the live demo.

5* review for this mans amazing work! He is so helpful from the minute you enquire, nothing is too much trouble for him And he makes sure you are getting everything you pay for - even making suggestions on what else he can do for the price you pay! I will definitely be a repeat customer because I trust everything he does and the results speak for themselves!

Handcrafted and maintained with

Hello, I'm Luca - founder and and owner of LucaThemes. My journey started 5 years ago and I happily develop and maitain WordPress themes for bloggers ever since. I was trusted by over 3000 happy clients, now I'm ready to supercharge your website!

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